Guest Experience Specialist (Front Desk & Reservations)

ESA Management, LLC; Farmington (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Perks Program discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to provide outstanding guest service, check-in/check-out, and payment collection in a busy hotel environment. You will handle daily front-desk paperwork, ensure safety standards, and support guests with requests to create a memorable stay.

Responsibilities include processing reservations, maintaining cash and card records, and contributing to a welcoming lobby atmosphere.

Qualifications

• High School Diploma or GED or equivalent experience.
• 1–3 months related experience or training; or equivalent combination.
• Proficient in English and able to communicate with guests and staff.

Responsibilities

• Assist guests with check-in/check-out and phone inquiries.
• Process reservations, payments, and departures per guidelines.
• Maintain front desk area, lobby and guest areas clean and organized.
• Handle balances and city ledger accounts; manage cash and cards.

Skills

English proficiency

PMS operation

Documentation handling

Basic math

Judgment

Guest issue resolution

Reporting

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to provide outstanding guest service, check-in/check-out, and payment collection in a busy hotel environment. You will handle daily front-desk paperwork, ensure safety standards, and support guests with requests to create a memorable stay.

Responsibilities include processing reservations, maintaining cash and card records, and contributing to a welcoming lobby atmosphere.