Guest Services Specialist - Front Desk & Reservations

Aramark; Bethesda (AR); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Work/Life resources

401(k) retirement plans

Parental leave

Disability coverage

Job summary

Aramark is hiring a Hospitality Worker II to ensure guest satisfaction by assisting with reservations, addressing guest needs, and resolving concerns. The role requires strong customer service, cash handling, and clear communication with guests and departments.

Responsibilities include greeting guests, providing travel information, booking registrations, and processing transactions with POS systems. Aramark emphasizes equal opportunity employment and a supportive work environment.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest service

Cash handling

Interpersonal communication

Attention to detail

Tools

POS software

Job description

Aramark is hiring a Hospitality Worker II to ensure guest satisfaction by assisting with reservations, addressing guest needs, and resolving concerns. The role requires strong customer service, cash handling, and clear communication with guests and departments.

Responsibilities include greeting guests, providing travel information, booking registrations, and processing transactions with POS systems. Aramark emphasizes equal opportunity employment and a supportive work environment.