Guest Experience Concierge

Aramark Corporation; Stone Mountain (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Aramark is seeking a Hospitality Worker I to ensure guest satisfaction by assisting with guest needs, booking reservations, and resolving concerns. The role may vary by location and client requirements.

Responsibilities include greeting guests, coordinating registration, handling transactions, and responding to inquiries while maintaining a positive, professional attitude. Physical duties such as standing or walking may be required.

Qualifications

• Previous guest services experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager.

Skills

Guest services experience

Customer service

Interpersonal communication

Organizational skills

Tools

POS system

Job description

Aramark is seeking a Hospitality Worker I to ensure guest satisfaction by assisting with guest needs, booking reservations, and resolving concerns. The role may vary by location and client requirements.

Responsibilities include greeting guests, coordinating registration, handling transactions, and responding to inquiries while maintaining a positive, professional attitude. Physical duties such as standing or walking may be required.