Guest Experience Associate

Aramark Corporation; Bethesda (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Aramark in Bethesda is seeking a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving guest concerns. The role includes cash handling and direct guest interactions across multiple departments to deliver a seamless experience.

The position emphasizes strong customer service, attention to detail, and effective communication. Benefits are offered and location specifics vary by site.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience

Skills

Guest services

Customer service

Cash handling

Interpersonal communication

Tools

POS system

Job description

Aramark in Bethesda is seeking a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving guest concerns. The role includes cash handling and direct guest interactions across multiple departments to deliver a seamless experience.

The position emphasizes strong customer service, attention to detail, and effective communication. Benefits are offered and location specifics vary by site.