Guest Services Specialist – Front Desk

Aramark Corporation; Bowie (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off including parental leave

Job summary

Aramark Corporation is seeking a Hospitality Worker II in Bowie, MD to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving concerns. The role emphasizes strong guest service and accurate cash handling in a dynamic hospitality environment.

Responsibilities include greeting guests, providing travel information, processing reservations, and coordinating with various departments to deliver a seamless guest experience.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Aramark Corporation is seeking a Hospitality Worker II in Bowie, MD to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving concerns. The role emphasizes strong guest service and accurate cash handling in a dynamic hospitality environment.

Responsibilities include greeting guests, providing travel information, processing reservations, and coordinating with various departments to deliver a seamless guest experience.