Guest Services Host: Reservations & Front Desk

Aramark; Stone Mountain (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

Aramark is seeking a Hospitality Worker I to greet guests, book reservations, assist with guest needs, and escalate issues as needed. The role emphasizes responsive service and maintaining a positive guest experience across locations.

Responsibilities include reservations, cash/credit transactions, phone/email coordination, and upholding excellent customer service. This position may involve varying duties by client requirements and location.

Qualifications

• Previous guest services experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.

Skills

Guest services experience

Customer service skills

Interpersonal communication

Attention to detail

Job description

Aramark is seeking a Hospitality Worker I to greet guests, book reservations, assist with guest needs, and escalate issues as needed. The role emphasizes responsive service and maintaining a positive guest experience across locations.

Responsibilities include reservations, cash/credit transactions, phone/email coordination, and upholding excellent customer service. This position may involve varying duties by client requirements and location.