Guest Experience Front Desk Specialist

Aramark Corporation; Jackson (WY); On-site; USD 30,000 - 42,000; Full time

Job summary

Aramark is seeking a friendly Guest Services/Front Desk Worker to greet guests, book reservations, and respond to inquiries, ensuring a smooth arrival and stay. You will coordinate with other departments to meet guest needs and resolve issues promptly.

The role emphasizes cash handling and service excellence, with opportunities to learn multiple locations and adapt to client requirements while maintaining a positive, professional demeanor.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services experience

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Aramark is seeking a friendly Guest Services/Front Desk Worker to greet guests, book reservations, and respond to inquiries, ensuring a smooth arrival and stay. You will coordinate with other departments to meet guest needs and resolve issues promptly.

The role emphasizes cash handling and service excellence, with opportunities to learn multiple locations and adapt to client requirements while maintaining a positive, professional demeanor.