Guest Services Specialist – Front Desk & Reservations

ESA Management, LLC; Bellevue (CA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to interact with guests, handle check-ins/outs, answer phones, and collect payments. The role requires strong English communication, familiarity with a property management system, and adherence to safety and operating procedures.

You will also complete front desk paperwork and support breakfast service while maintaining a clean, organized environment.

Qualifications

• English proficiency to interact with guests, associates, and vendors.
• Proficiency with property management system technology and audits.
• Ability to read safety and operating instructions and follow procedures.
• Ability to complete routine reports and correspondence.
• Basic math with units, fractions, and decimals.
• Apply good judgment at all times.
• Handle guest issues with timely resolution.

Responsibilities

• Assist guests, answer phones, check in and out, and collect payments.
• Process reservations according to guidelines and procedures.
• Maintain front desk and common areas according to standards.
• Manage cash, credit card, and city ledger accounts.
• Support breakfast setup and display in a timely manner.
• Contribute to a clean and organized front desk area.
• Promote ESA value and convert inquiries into reservations.
• Gather guest information and identify sales leads.
• Conduct periodic property tours to ensure brand standards.
• Provide accommodation in response to guest requests when possible.
• Adhere to safety, security, and key control policies.

Skills

English proficiency

PMS operation

Safety procedures

Reports & correspondence

Basic math

Judgment & problem solving

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America is seeking a Guest Services Representative to interact with guests, handle check-ins/outs, answer phones, and collect payments. The role requires strong English communication, familiarity with a property management system, and adherence to safety and operating procedures.

You will also complete front desk paperwork and support breakfast service while maintaining a clean, organized environment.