Guest Services Specialist – Front Desk & Reservations

Kinseth Hospitality Co.; Bellevue (NE); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Training

Paid PTO

Referral program

Discounts at Kinseth hotels/resta

Job summary

Kinseth Hospitality Co. is seeking a Front Desk associate at our Bellevue, NE property to deliver warm and efficient guest service. You will greet guests, register them, sell rooms, issue keys, coordinate wake-up calls, and handle phone inquiries with a professional demeanor.

The role involves cash handling, accurate billing, coordinating with housekeeping, and maintaining lobby cleanliness. Training is provided, and a friendly team environment is offered.

Responsibilities

• Greets, registers, sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

Job description

Kinseth Hospitality Co. is seeking a Front Desk associate at our Bellevue, NE property to deliver warm and efficient guest service. You will greet guests, register them, sell rooms, issue keys, coordinate wake-up calls, and handle phone inquiries with a professional demeanor.

The role involves cash handling, accurate billing, coordinating with housekeeping, and maintaining lobby cleanliness. Training is provided, and a friendly team environment is offered.