Front Desk Guest Experience Specialist

Kinseth Hospitality / Holiday Inn Express; Burlington (IA); Vor Ort; USD 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision

DailyPay

401k

Paid Training

Paid PTO

Referral program

Hotel discounts

Zusammenfassung

Kinseth Hospitality / Holiday Inn Express in Burlington, IA seeks a friendly Front Desk Associate to greet guests, register and assist with reservations, and ensure a positive first impression. You will handle check-ins/outs, answer inquiries about local attractions, and support housekeeping and security procedures to maintain guest satisfaction.

The role offers benefits aligned with Kinseth Hospitality, including on-site training and opportunities to contribute to a service-oriented team in a

Qualifikationen

• Provide courteous guest service and resolve inquiries.
• Handle guest check-in/check-out with accuracy and friendliness.
• Maintain professional appearance and hotel front desk standards.

Aufgaben

• Greets, registers, and assigns rooms; issues room keys and sets wake-up calls.
• Assists guests with information on local attractions and directions.
• Accepts reservations via phone, computer, and written requests; confirms and cancels as needed.
• Calculates guest bills, collects payments, and processes deposits per policy.
• Answers internal and external calls in a courteous, articulate manner.
• Maintains lobby, front desk area, and shift-to-shift log for proper communication.

Kenntnisse

Customer service

Communication

Hospitality experience

Jobbeschreibung

Kinseth Hospitality / Holiday Inn Express in Burlington, IA seeks a friendly Front Desk Associate to greet guests, register and assist with reservations, and ensure a positive first impression. You will handle check-ins/outs, answer inquiries about local attractions, and support housekeeping and security procedures to maintain guest satisfaction.

The role offers benefits aligned with Kinseth Hospitality, including on-site training and opportunities to contribute to a service-oriented team in a