Guest Services Specialist – Front Desk (Hotel)

ADP, Inc.; Wildwood (MO); On-site; USD 31,000 - 35,000; Full time

Job summary

ADP, Inc. is seeking a Front Desk Agent in Wildwood, MO to warmly welcome guests, manage check-ins/outs, and handle reservations with accuracy. The role emphasizes friendly, efficient service, and the ability to stay organized in a fast-paced hotel setting.

The position requires strong communication, reliability, and a willingness to work varied shifts, including nights, weekends, and holidays; training will be provided to ensure guest happiness and hotel standards are met.

Qualifications

• A high school diploma or GED.
• Computer proficiency; ability to operate basic office equipment.
• Ability to stand and walk for extended periods of time.
• Ability to provide stellar customer service and handle upset guests professionally and with compassion.
• Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365. Audit shift runs 11pm to 7am.
• Read, write, speak, and understand English.

Responsibilities

• Answer telephones to respond to guest questions and take reservations; enter reservations submitted online.
• Perform guest check ins, check outs, and room assignments.
• Provide customer service at the highest level.
• Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property.
• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption.

Skills

Customer service

Multitasking

Communication skills

English proficiency

Education

High school diploma or GED

Job description

ADP, Inc. is seeking a Front Desk Agent in Wildwood, MO to warmly welcome guests, manage check-ins/outs, and handle reservations with accuracy. The role emphasizes friendly, efficient service, and the ability to stay organized in a fast-paced hotel setting.

The position requires strong communication, reliability, and a willingness to work varied shifts, including nights, weekends, and holidays; training will be provided to ensure guest happiness and hotel standards are met.