Front Desk Agent

ADP, Inc.; Wildwood (MO); Presencial; USD 31.000 - 35.000; Jornada completa

Descripción de la vacante

ADP, Inc. is seeking a Front Desk Agent in Wildwood, MO to warmly welcome guests, manage check-ins/outs, and handle reservations with accuracy. The role emphasizes friendly, efficient service, and the ability to stay organized in a fast-paced hotel setting.

The position requires strong communication, reliability, and a willingness to work varied shifts, including nights, weekends, and holidays; training will be provided to ensure guest happiness and hotel standards are met.

Formación

• A high school diploma or GED.
• Computer proficiency; ability to operate basic office equipment.
• Ability to stand and walk for extended periods of time.
• Ability to provide stellar customer service and handle upset guests professionally and with compassion.
• Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365. Audit shift runs 11pm to 7am.
• Read, write, speak, and understand English.

Responsabilidades

• Answer telephones to respond to guest questions and take reservations; enter reservations submitted online.
• Perform guest check ins, check outs, and room assignments.
• Provide customer service at the highest level.
• Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property.
• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption.

Conocimientos

Customer service

Multitasking

Communication skills

English proficiency

Educación

High school diploma or GED

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Wildwood, Wildwood, MO, US

30+ days ago Requisition ID: 1057

Salary Range: $15.00 To $15.00 Hourly

LOCATION: 2801 Fountain Pl, Wildwood, MO 63040

Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.

Responsibilities include:

• Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
• Perform guest check ins, check outs, and room assignments
• Provide customer service at the highest level
• Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption

Qualifications:

• A high school diploma or GED
• Computer proficiency; ability to operate basic office equipment
• Ability to stand and walk for extended periods of time
• Ability to provide stellar customer service and handle upset guests professionally and with compassion
• Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365. Audit shift runs 11pm to 7am.
• Read, write, speak, and understand English