Guest Experience Associate | Front Desk & Service

ADP, Inc.; Inglewood (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking a Guest Service Associate to deliver courteous guest service and support hotel operations. The role requires the ability to stand for extended periods, lift and carry loads, and work varied shifts including holidays and weekends.

Ideal candidates are well-groomed, professional, good listeners, empathetic, tolerant, and capable of using property management systems to handle charges and guest requests with accuracy.

Qualifications

• Experience in guest service roles preferred.
• Ability to multitask and stay service-focused.
• Excellent attendance and reliability.
• Strong communication with guests and staff.

Responsibilities

• Provide efficient and courteous guest service aligned with hotel standards.
• Execute selling strategies to enhance hotel revenue.
• Maintain log books and relay information accurately to team.
• Post charges, compute bills, collect payments, and update property records.

Skills

Guest service

Multitasking

Communication

Computer literacy

Tools

Property management systems

Job description

ADP, Inc. is seeking a Guest Service Associate to deliver courteous guest service and support hotel operations. The role requires the ability to stand for extended periods, lift and carry loads, and work varied shifts including holidays and weekends.

Ideal candidates are well-groomed, professional, good listeners, empathetic, tolerant, and capable of using property management systems to handle charges and guest requests with accuracy.