Guest Experience Specialist — Front Desk & Check-In

ADP, Inc.; Simi Valley (CA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

ADP, Inc. in Simi Valley, CA is seeking a Front Desk Associate to deliver prompt, friendly guest service. You will check guests in and out, answer phones, upsell rooms where possible, and act as Manager on Duty when scheduled.

Requirements include a high school diploma, fluent English, strong computer and typing skills, ability to stand long hours, and willingness to work weekends or holidays. The role requires a professional appearance.

Qualifications

• High school diploma or equivalent.
• Fluent English required.
• Strong computer and typing skills; tech-savvy.
• Stand for long periods; lift up to 50 pounds.
• Willing to work weekends and holidays.

Responsabilités

• Provide prompt, friendly, courteous, and professional guest service.
• Check-in/check-out of hotel guests in a timely and professional manner.
• Act as the Manager on Duty when scheduled.
• Register guests and issue room keys; inform on services and local area.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Be proficient with the Property Management System.
• Complete all brand trainings and log into Brand Portal.
• Follow operating procedures; protect guest identity and safety.
• Process cash and credit transactions accurately.
• Respond to guest complaints with service recovery actions.

Connaissances

Fluent English

Computer skills

Typing skills

Lift 50 pounds

Weekend availability

Customer service

Team player

Good listener

Well-groomed

Formation

High school diploma or equivalent

Outils

Front office software

Description du poste

ADP, Inc. in Simi Valley, CA is seeking a Front Desk Associate to deliver prompt, friendly guest service. You will check guests in and out, answer phones, upsell rooms where possible, and act as Manager on Duty when scheduled.

Requirements include a high school diploma, fluent English, strong computer and typing skills, ability to stand long hours, and willingness to work weekends or holidays. The role requires a professional appearance.