Front Office & Guest Experience Manager

ADP, Inc.; Dallas, Cockrell Hill (TX, TX); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. is seeking a Front Office Manager to coordinate front desk activities and breakfast, and to support the General Manager. Expect supervision of front desk staff, scheduling, and ensuring adherence to hotel policies.

Responsibilities include staff training, maintaining records, handling guest inquiries, resolving issues, and covering shifts as needed. On-call duties and potential weekend/night hours may apply.

Qualifications

• Must have clean driving record and valid driver's license.
• Proficient with computers and Microsoft Office.
• May be required to work nights, weekends and holidays.
• Will be required to be on call when away from work.

Responsibilities

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and procedures.
• Provides training, including safety training, to front office staff.
• Selects or assists in the selection of front office staff and all new hire paperwork.
• Maintains accurate records including cash flow sheet, direct bill accounts, reservation cards, and postings.
• Receives and resolves guest complaints and team member issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.

Job description

ADP, Inc. is seeking a Front Office Manager to coordinate front desk activities and breakfast, and to support the General Manager. Expect supervision of front desk staff, scheduling, and ensuring adherence to hotel policies.

Responsibilities include staff training, maintaining records, handling guest inquiries, resolving issues, and covering shifts as needed. On-call duties and potential weekend/night hours may apply.