Guest Services Specialist - Front Desk & Guest Experience

hriproperties; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

HRI Hospitality in Houston is seeking a friendly Guest Services Agent to greet guests, complete check-in and check-out, and help guests with requests, ensuring a smooth arrival experience.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced front desk environment; weekend and holiday shifts are typical, and previous PMS experience is a plus.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Professional demeanor

Education

High school diploma

Tools

PMS

Job description

HRI Hospitality in Houston is seeking a friendly Guest Services Agent to greet guests, complete check-in and check-out, and help guests with requests, ensuring a smooth arrival experience.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced front desk environment; weekend and holiday shifts are typical, and previous PMS experience is a plus.