Guest Services Specialist: Front Desk & Guest Experience

HHM Hospitality; Denver (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

Renaissance Denver Central Park Hotel is seeking a Guest Service Agent to greet guests, register them in, and provide courteous service aligned with our brand standards. You will handle check-ins/outs, reservations, payments, and guest requests to ensure a seamless experience.

Join our team at Renaissance Denver Central Park Hotel, a modern luxury property near downtown Denver. You will support the front desk, assist with breakfast and luggage during busy periods, and contribute to high guest

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

Education

High School diploma or equivalent

Tools

PMS system

Job description

Renaissance Denver Central Park Hotel is seeking a Guest Service Agent to greet guests, register them in, and provide courteous service aligned with our brand standards. You will handle check-ins/outs, reservations, payments, and guest requests to ensure a seamless experience.

Join our team at Renaissance Denver Central Park Hotel, a modern luxury property near downtown Denver. You will support the front desk, assist with breakfast and luggage during busy periods, and contribute to high guest