Front Desk Guest Experience Specialist

Renaissance Denver Hotel & Conference Center; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages for full time and (

Medical, Dental and Vision Health 보험

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Renaissance Denver Hotel & Conference Center is seeking a Guest Service Agent to warmly greet guests, register them, process payments and assist with reservations. The role focuses on exemplary service, smooth front desk operations, and maintaining high guest satisfaction.

Responsibilities include balancing accounts, responding to requests promptly, and supporting breakfast or luggage help during peak periods. Strong customer service and PMS knowledge are preferred.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer assistance.
• Register and assign guests to rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via phone or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes when needed.
• Be aware of guest satisfaction scores and work to improve them.
• Assist in the breakfast area or luggage duties during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication skills

PMS systems

Education

High School diploma or equivalent

Job description

Renaissance Denver Hotel & Conference Center is seeking a Guest Service Agent to warmly greet guests, register them, process payments and assist with reservations. The role focuses on exemplary service, smooth front desk operations, and maintaining high guest satisfaction.

Responsibilities include balancing accounts, responding to requests promptly, and supporting breakfast or luggage help during peak periods. Strong customer service and PMS knowledge are preferred.