Front Desk & Guest Services Pro - PTO & Hotel Discounts

Westmont Hospitality Group; Denver (CO); On-site; USD 27,000 - 30,000; Full time

Job summary

Westmont Hospitality Group seeks a Front Desk Agent for Embassy Suites Denver Central Park in Denver, CO. The role involves greeting guests, processing check-ins, handling payments, and delivering exceptional service. Full-time position with hotel experience preferred.

Salary range shown as hourly pay between $19.29 and $22.00. Candidates should be service-oriented, friendly, reliable, and capable of standing for long periods. Knowledge of local attractions and procedures is beneficial.

Qualifications

• Customer-facing hospitality role; friendly and service-oriented attitude.
• Ability to greet and assist guests with a positive demeanor.
• Strong English communication skills, both verbal and written.

Responsibilities

• Greet guests with a friendly welcome and provide information on hours and local attractions.
• Process registrations using the computer system, assign rooms, and code keys as needed.
• Manage payments, verify credit cards, and balance house accounts with cash handling.
• Answer phones clearly in English and relay messages to guests.
• Resolve guest issues and complaints with guidance from supervisors.
• Maintain a neat front desk and follow safety procedures.

Skills

Customer service

English communication

Cash handling

Front desk experience

Education

High school diploma

Tools

Calculator

Computer system / POS

Job description

Westmont Hospitality Group seeks a Front Desk Agent for Embassy Suites Denver Central Park in Denver, CO. The role involves greeting guests, processing check-ins, handling payments, and delivering exceptional service. Full-time position with hotel experience preferred.

Salary range shown as hourly pay between $19.29 and $22.00. Candidates should be service-oriented, friendly, reliable, and capable of standing for long periods. Knowledge of local attractions and procedures is beneficial.