Guest Service Agent — Front Desk with Travel Discounts

HHM Hotels; Denver (CO); On-site; USD 19,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Travel Discounts

Wellness Program

Job summary

HHM Hotels in Denver, Colorado seeks a Guest Service Agent to greet, register and serve guests in a friendly, efficient manner. You will balance accounts, handle payments and coordinate with the front desk using the PMS system, contributing to high guest satisfaction.

We value prior customer service experience and knowledge of hotel operations. The role may involve shifts that include holidays and weekends, with opportunities for growth within the front office.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.
• High School diploma or equivalent preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Handle payments and verify credits.
• Make and confirm reservations.
• Prepare and balance guest bills and payments.
• Use PMS to transmit and receive messages.
• Respond to guest requests promptly.
• Receive and resolve guest complaints or escalate to supervisor.

Skills

Customer service

PMS knowledge

Communication skills

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

PMS software

Job description

HHM Hotels in Denver, Colorado seeks a Guest Service Agent to greet, register and serve guests in a friendly, efficient manner. You will balance accounts, handle payments and coordinate with the front desk using the PMS system, contributing to high guest satisfaction.

We value prior customer service experience and knowledge of hotel operations. The role may involve shifts that include holidays and weekends, with opportunities for growth within the front office.