Guest Experience Specialist - Flexible Hours, PTO & Discounts

The Kinley Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health, Wellness, and Care benefits

Flexible Spending Account

401(k) and matching

Employee Assistance Program

Job summary

A leading hospitality company is seeking a Guest Services / Front Desk Representative in Cincinnati, Ohio. This role involves delivering exceptional customer service, managing guest accounts, and performing clerical duties. Ideal candidates will possess strong communication and organizational skills. The position offers several employee benefits, including paid time off, health programs, and 401(k) matching. Apply to be part of a dynamic team committed to providing outstanding guest experiences.

Qualifications

• Excellent verbal and written communication skills.
• Must be organized and work well with others.
• Ability to maintain a clean work area
• Able to perform physically demanding tasks.
• Must adhere to security protocols.
• Demonstrated ability to provide high-level customer service.

Responsibilities

• Deliver outstanding customer service to every guest.
• Perform clerical duties, including basic computer work.
• Check guest accounts daily and follow up as needed.
• Ensure proper communication with housekeeping for room availability.
• Sell and up-sell rooms to guests.

Skills

Communication skills

Customer service

Confidentiality

Organizational skills

Ability to work under pressure

Teamwork

Flexibility

Job description

A leading hospitality company is seeking a Guest Services / Front Desk Representative in Cincinnati, Ohio. This role involves delivering exceptional customer service, managing guest accounts, and performing clerical duties. Ideal candidates will possess strong communication and organizational skills. The position offers several employee benefits, including paid time off, health programs, and 401(k) matching. Apply to be part of a dynamic team committed to providing outstanding guest experiences.