Guest Experience Front Desk Specialist

Olshan-Properties-1; Columbus (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

Olshan-Properties-1 in Columbus, OH is seeking a Front Desk Agent to greet and register guests, provide prompt service, and close out accounts to Marriott standards. This Regular Full Time role requires friendly, accurate check-in/out and coordination with other departments.

Responsibilities include handling reservations, inputting data into computer systems, processing payments, answering phones, and resolving guest issues with discretion and professionalism.

Qualifications

• High school diploma preferred.
• No prior experience required; hospitality experience is a plus.
• Ability to communicate effectively and handle guest needs.

Responsibilities

• Greet and register guests with a friendly, professional manner.
• Input and retrieve guest information, manage check-ins/outs.
• Process payments, honor requests, and balance a house bank.
• Answer phones, handle reservations, and coordinate with housekeeping.
• Resolve guest issues with discretion and courtesy.

Skills

Customer service

Communication

English fluency

Stamina

Problem solving

Education

High school diploma

Tools

PMS

GXP

Computer systems

Job description

Olshan-Properties-1 in Columbus, OH is seeking a Front Desk Agent to greet and register guests, provide prompt service, and close out accounts to Marriott standards. This Regular Full Time role requires friendly, accurate check-in/out and coordination with other departments.

Responsibilities include handling reservations, inputting data into computer systems, processing payments, answering phones, and resolving guest issues with discretion and professionalism.