Guest Experience & Front Desk Manager

Hyatt; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Service Manager to oversee front desk and F&B operations, lead staff, and ensure guest satisfaction. The role requires handling administrative tasks, resolving guest issues, and maintaining smooth front desk and restaurant operations.

The ideal candidate will demonstrate strong leadership, multitasking ability, and proficiency with hotel management software. Flexibility for nights and weekends is essential to support peak times and guest needs.

Qualifications

• Must be 21 or older.
• High school diploma or equivalent; college degree preferred.
• Previous experience in a hotel front desk, restaurant, guest service or customer service role.
• Strong leadership and communication skills.
• Ability to multitask and handle high-pressure situations.
• Proficient in hotel management software and Microsoft Office Suite.
• Flexibility to work various shifts, including nights and weekends.
• Food Handler's Permit and Alcohol Server Permit required.

Responsibilities

• Manage front desk and F&B staff and ensure effective operations.
• Provide exceptional customer service and resolve guest complaints promptly.
• Oversee check-in and check-out processes.
• Handle reservations and ensure accurate guest billing.
• Maintain and update front desk procedures and documentation.
• Coordinate with other departments to fulfill guest requests.
• Monitor and maintain the appearance of the front desk, restaurant and bar area.
• Train and develop front desk and F&B staff.

Skills

Guest service excellence

Leadership

Communication skills

Multitasking

F&B operations

Front desk software

Education

High school diploma or equivalent

College degree preferred

Tools

Hotel management software

Microsoft Office

Job description

Dreamscape Hospitality is seeking a Guest Service Manager to oversee front desk and F&B operations, lead staff, and ensure guest satisfaction. The role requires handling administrative tasks, resolving guest issues, and maintaining smooth front desk and restaurant operations.

The ideal candidate will demonstrate strong leadership, multitasking ability, and proficiency with hotel management software. Flexibility for nights and weekends is essential to support peak times and guest needs.