Guest Services Concierge | Front Desk Expert

Delta Hotels Ontario Airport; Ontario (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative for our Ontario Airport area hotel. This front desk role requires a friendly, professional demeanor and a commitment to guest satisfaction. You will check guests in and out, handle reservations, answer inquiries, and provide concierge services.

The position requires flexibility for evenings, weekends and holidays in a fast-paced environment. Qualifications include a high school diploma, strong communication, and basic computer

Qualifications

• Strong communication and interpersonal skills are essential.
• Basic computer skills and familiarity with hotel reservation software are a plus.
• Experience in customer service or hospitality is preferred.
• High school diploma or equivalent required; hospitality training is a plus.

Responsibilities

• Greet guests on arrival, check them in and provide information about services.
• Handle check-outs with accurate billing and payment processing.
• Answer and manage incoming calls, respond to inquiries, and resolve issues.
• Make, modify, and cancel reservations as needed.
• Provide concierge services, such as local recommendations.

Skills

Communication skills

Interpersonal skills

Computer skills

Hotel reservation software

Education

High school diploma or equivalent

Hospitality training or college coursework

Tools

Hotel reservation software

Job description

Dreamscape Hospitality is seeking a Guest Services Representative for our Ontario Airport area hotel. This front desk role requires a friendly, professional demeanor and a commitment to guest satisfaction. You will check guests in and out, handle reservations, answer inquiries, and provide concierge services.

The position requires flexibility for evenings, weekends and holidays in a fast-paced environment. Qualifications include a high school diploma, strong communication, and basic computer