Guest Experience Concierge (Front Desk)

Aramark Correctional Services; Houghton (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Aramark Hospitality is seeking a Hospitality Worker II to ensure guest satisfaction by handling reservations, assisting with guest needs, and resolving concerns. You will greet guests, provide directions, manage a cash register, and coordinate communication across departments to deliver a seamless experience.

The role emphasizes excellent customer service, attention to detail, and the ability to adapt to changing duties as needed to meet client requirements.

Qualifications

• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests with directions, travel information, and other services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicate closely with all departments to ensure a seamless guest experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal communication

Organizational skills

Tools

POS system

Job description

Aramark Hospitality is seeking a Hospitality Worker II to ensure guest satisfaction by handling reservations, assisting with guest needs, and resolving concerns. You will greet guests, provide directions, manage a cash register, and coordinate communication across departments to deliver a seamless experience.

The role emphasizes excellent customer service, attention to detail, and the ability to adapt to changing duties as needed to meet client requirements.