Guest Services Specialist — Front Desk & Reservations

Aramark; Houghton (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Aramark is seeking a Hospitality Worker II in Houghton, MI to ensure guest satisfaction by assisting with guest needs, booking reservations, and resolving concerns. You will interact with guests, coordinate services, and work across departments to deliver a seamless guest experience.

Responsibilities include greeting guests, providing information, handling cash and tickets, and maintaining a positive, professional demeanor.

Qualifications

• Prior guest services experience required.
• Strong customer service skills and a positive attitude.
• Excellent interpersonal and written/verbal communication.

Responsibilities

• Greet guests and provide service to anticipate needs.
• Provide travel directions and information to guests.
• Book reservations, rentals, and coordinate registration.
• Operate a register or POS system for transactions.
• Answer calls and emails and relay messages as needed.
• Maintain excellent guest service and positive attitude.

Skills

Guest services

Cash handling

Customer service

Interpersonal communication

Attention to detail

Tools

POS system

Job description

Aramark is seeking a Hospitality Worker II in Houghton, MI to ensure guest satisfaction by assisting with guest needs, booking reservations, and resolving concerns. You will interact with guests, coordinate services, and work across departments to deliver a seamless guest experience.

Responsibilities include greeting guests, providing information, handling cash and tickets, and maintaining a positive, professional demeanor.