Guest Services Specialist — Front Desk

Hampton Inn & Suites, Salinas, CA; Salinas (CA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Hotel discounts by brand

401(k) with Company match

Job summary

Hampton Inn & Suites in Salinas, CA is hiring a Front Desk Agent. The role delivers friendly, efficient front desk service, checks guests in/out, and handles reservations and inquiries.

The position requires excellent communication, a professional appearance, and the ability to multitask in a dynamic hotel environment. Hospitality experience is preferred, with strong emphasis on customer service, problem-solving, and attentiveness to detail.

Qualifications

• Excellent written and oral communication skills.
• Versatility, flexibility, and willingness to work within changing priorities with enthusiasm.
• Acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service skills.
• Bilingual skills a plus.

Responsibilities

• Greets guests and checks them into the hotel following established procedures.
• Provides information on directions, dining, entertainment, and hotel services.
• Assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems or refers to management as needed.
• Answers hotel calls and takes messages for guests.
• Makes and confirms reservations following procedures.
• Checks guests out, computes bills, and provides necessary paperwork.
• Maintains a clean and orderly front desk area.
• Performs clerical duties as required.

Skills

Communication

Attention to detail

Organizational skills

Problem-solving

Bilingual

Job description

Hampton Inn & Suites in Salinas, CA is hiring a Front Desk Agent. The role delivers friendly, efficient front desk service, checks guests in/out, and handles reservations and inquiries.

The position requires excellent communication, a professional appearance, and the ability to multitask in a dynamic hotel environment. Hospitality experience is preferred, with strong emphasis on customer service, problem-solving, and attentiveness to detail.