Guest Services Agent | Flexible Hours & Career Growth

Salinas Valley Hotel LP; Salinas (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Free uniforms

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Salinas Valley Hotel LP is seeking a friendly Front Desk Agent to deliver exceptional guest service. You will check guests in/out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

Strong communication and a positive attitude are essential for handling challenging situations and ensuring a superior guest experience. The role requires answering inquiries via phone, email, and in person, building rapport with guests, describing room features, and

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy required.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Hospitality standards

Proficient in English

Multilingual a plus

Computer literacy

Customer-focused

Lift 30 pounds

Job description

Salinas Valley Hotel LP is seeking a friendly Front Desk Agent to deliver exceptional guest service. You will check guests in/out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

Strong communication and a positive attitude are essential for handling challenging situations and ensuring a superior guest experience. The role requires answering inquiries via phone, email, and in person, building rapport with guests, describing room features, and