Front Desk & Guest Experience Specialist

WS Management Inc.; Tulare (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Hotel brand discounts

Job summary

Hampton Inn & Suites Tulare is seeking a Front Desk Agent to warmly welcome guests and handle check-in/check-out while delivering exceptional service. You will resolve guest questions, requests, and complaints promptly to exceed expectations.

Multitasking in a fast-paced lobby, maintaining proper cash handling, and collaborating with other departments are essential for success. The role emphasizes a friendly, professional demeanor, teamwork, and initiative to anticipate guest needs.

Qualifications

• Hospitality-focused frontline duties preferred.
• Evidence of reliable, professional appearance and demeanor.
• Ability to multitask in a fast-paced hotel lobby environment.
• Willingness to work weekends/holidays as needed.

Responsibilities

• Greet guests and check in/out efficiently and courteously.
• Resolve guest compliments and complaints professionally.
• Learn property systems and run reports as needed.
• Coordinate with other departments to fulfill guest requests.

Skills

Spirit to Serve

Enthusiasm for Hospitality

High school education

Professional in presentation

Team player

Work under pressure

Follow instructions

Cross-train in hotel areas

Initiative/anticipating needs

Education

High school diploma or equivalent

Job description

Hampton Inn & Suites Tulare is seeking a Front Desk Agent to warmly welcome guests and handle check-in/check-out while delivering exceptional service. You will resolve guest questions, requests, and complaints promptly to exceed expectations.

Multitasking in a fast-paced lobby, maintaining proper cash handling, and collaborating with other departments are essential for success. The role emphasizes a friendly, professional demeanor, teamwork, and initiative to anticipate guest needs.