Guest Services Agent - Flexible Front Desk & Growth

Hampton Inn; Elk Grove (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn in Elk Grove, CA is seeking a friendly Front Desk Agent to deliver exceptional service to guests from check-in through check-out. You will issue room keys, process payments, and coordinate with housekeeping to ensure room readiness.

Responsibilities include handling reservations, answering inquiries by phone, email, or in person, and maintaining accurate records with a positive, guest-focused attitude, even during busy periods.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly & outgoing personality

Hospitality standards

English proficiency

Other languages helpful

Computer literacy

Customer-focused orientation

Ability to lift 30 pounds

Job description

Hampton Inn in Elk Grove, CA is seeking a friendly Front Desk Agent to deliver exceptional service to guests from check-in through check-out. You will issue room keys, process payments, and coordinate with housekeeping to ensure room readiness.

Responsibilities include handling reservations, answering inquiries by phone, email, or in person, and maintaining accurate records with a positive, guest-focused attitude, even during busy periods.