Guest Experience Champion, Front Desk

Fahrneygroup; Selma (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Review-based bonus

Medical, Dental, Vision benefits

401(k)

Training & development

Inclusive team culture

Growth opportunities

Job summary

Hampton Inn Selma is seeking a friendly Front Desk Agent to warmly greet guests and provide a seamless check-in experience. You’ll be the face of the hotel, coordinating with team members to ensure a clean, safe, and welcoming lobby.

The role requires clear communication, a can-do attitude, and the ability to handle payments accurately while promoting guest services. Join a supportive team that values growth and a positive work culture, with opportunities for development and advancement in a

Qualifications

• Minimum high school diploma; excellent guest service mindset.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to multi-task, stay organized, and adapt in a fast-paced front desk environment.

Responsibilities

• Greet guests warmly and provide a welcoming check-in experience.
• Assist guests with requests to ensure a memorable stay.
• Be the friendly ambassador and point of contact during the visit.
• Communicate clearly, with empathy and a smile.
• Keep the lobby neat, clean, and welcoming at all times.
• Collaborate with the team to maintain a safe environment.
• Resolve guest issues promptly and confidently.
• Handle payments and balance cash properly.
• Register guests with accuracy and attention to detail.
• Assist with sales promotions and upsell when appropriate.

Skills

Customer service

Communication skills

Team player

Flexible schedule

Guest relations

Education

High school diploma

Tools

POS systems

Cash handling

Job description

Hampton Inn Selma is seeking a friendly Front Desk Agent to warmly greet guests and provide a seamless check-in experience. You’ll be the face of the hotel, coordinating with team members to ensure a clean, safe, and welcoming lobby.

The role requires clear communication, a can-do attitude, and the ability to handle payments accurately while promoting guest services. Join a supportive team that values growth and a positive work culture, with opportunities for development and advancement in a