Guest Experience Front Desk Agent | Flexible Scheduling

Salinas Valley Hotel LP; Salinas (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Paid time off

Free uniforms

Job summary

Salinas Valley Hotel LP is seeking a friendly Front Desk Agent to deliver exceptional guest service at our California property. You will manage check-ins/outs, issue keys, process payments, and coordinate with housekeeping to maintain room availability while answering inquiries with a positive attitude.

Strong communication and a customer-focused mindset are essential, as is comfort with basic computer systems.

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly and outgoing personality

Familiarity with hospitality industry

Proficient in English; other languages

Computer literacy

Customer-focused problem resolution

Ability to lift 30 pounds

Job description

Salinas Valley Hotel LP is seeking a friendly Front Desk Agent to deliver exceptional guest service at our California property. You will manage check-ins/outs, issue keys, process payments, and coordinate with housekeeping to maintain room availability while answering inquiries with a positive attitude.

Strong communication and a customer-focused mindset are essential, as is comfort with basic computer systems.