Guest Services Specialist - Front Desk

InTown Lessee Services LLC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Weekly payroll

Paid Time Off

Job summary

InTown Lessee Services LLC in Pittsburgh seeks a dedicated front office associate to provide excellent customer service and support operations. Responsibilities include managing reservations, handling guest interactions, and ensuring compliance with safety standards.

This role requires flexibility, proficiency in computer systems, and the ability to effectively resolve issues. Enjoy competitive benefits like health insurance, 401(k) match, and a supportive team environment.

Qualifications

• Valid driver’s license and insurance required.
• Ability to read, understand, and interpret reports.
• Fluent in English to interact with guests and staff.
• Ability to calculate room revenue and occupancy percentage.
• Thorough knowledge of Front Office operations.
• Flexibility to work long hours as needed.

Responsibilities

• Ensure accurate reservations and check-in/out processes.
• Address guest issues professionally and promptly.
• Maintain cleanliness of desk and office areas.
• Handle bank deposits in the GM’s absence.
• Identify and resolve life/safety issues.

Skills

Customer service

Computer proficiency

Time management

Mathematical skills

Guest relations

Problem solving

Job description

InTown Lessee Services LLC in Pittsburgh seeks a dedicated front office associate to provide excellent customer service and support operations. Responsibilities include managing reservations, handling guest interactions, and ensuring compliance with safety standards.

This role requires flexibility, proficiency in computer systems, and the ability to effectively resolve issues. Enjoy competitive benefits like health insurance, 401(k) match, and a supportive team environment.