Front Desk Clerk

Concord Hospitality Enterprises; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Short/Long-Term Disability

401K

Tuition Assistance

Discounted room rates

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk to deliver outstanding guest service at the hotel lobby. You will greet guests, assist with check-in/check-out, and handle inquiries with a proactive, friendly approach.

Hourly position with competitive wages and benefits; you will collaborate with various departments to ensure guest satisfaction and safety, while maintaining accurate cash handling and record-keeping.

Qualifications

• Experience in guest service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with courtesy and efficiency.
• Familiarity with hotel services and guest programs is a plus.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns and resolve issues promptly.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel programs and promotions.
• Communicate guest comments to relevant departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Know hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality

Problem-solving

Teamwork

Tools

Cash handling

Job description

Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

• As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:
• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

Hourly Wage - $27 to $29 per hour

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality