Guest Services Specialist - Front Desk

Chano And Sons; Paso Robles (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Chano And Sons in Paso Robles, CA is seeking a Front Desk Agent to welcome guests and manage the check-in/check-out process with a focus on service excellence. You will handle inquiries, payments, and help coordinate with housekeeping to ensure rooms are ready and guests have a seamless stay.

The role requires strong communication, a courteous demeanor, and experience with a PMS system. Local guests and visitors are served at a welcoming, professional front desk that supports other departments

Qualifications

• Experience in front desk or guest services in hospitality.
• Strong communication and problem-solving skills.
• Ability to use a property management system (PMS) and handle payments.

Responsibilities

• Greet guests professionally and warmly.
• Handle check-in/check-out using PMS.
• Address guest inquiries and resolve issues promptly.
• Provide information on services and local attractions.
• Process payments and manage guest accounts.
• Coordinate with housekeeping to prepare rooms.
• Maintain front desk area and follow brand standards.
• Protect guest confidentiality and follow security procedures.
• Support other departments as needed.

Skills

Customer service

Communication

Guest relations

Hospitality

Problem solving

Teamwork

Multitasking

Tools

PMS software

Job description

Chano And Sons in Paso Robles, CA is seeking a Front Desk Agent to welcome guests and manage the check-in/check-out process with a focus on service excellence. You will handle inquiries, payments, and help coordinate with housekeeping to ensure rooms are ready and guests have a seamless stay.

The role requires strong communication, a courteous demeanor, and experience with a PMS system. Local guests and visitors are served at a welcoming, professional front desk that supports other departments