Guest Experience Front Desk Agent

Paso Robles Inn; Paso Robles (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Paso Robles Inn in Paso Robles, CA is hiring a Front Office Agent. The role focuses on customer service, greeting guests, and handling check-in/out at the front desk with professionalism and a strong attention to accuracy.

Compensation starts at $18.92 per hour with DOE. The position requires hospitality experience, cash handling, and the ability to manage records, payments, and guest inquiries in a busy hotel environment.

Qualifications

• At least 1 year of hospitality related experience.
• Must be customer-service oriented and professional in demeanor.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer and verify reservations.
• Accept payment for guests’ accounts at registration and checkout.
• Maintain a house bank and report receipts daily.
• Handle safety deposit boxes and post miscellaneous charges.
• Assist concierge with mail, facsimiles, and local information.
• Manage reservations and complete guest check-in procedures.
• Process payments, currency conversions, and gift certificates.
• Resolve guest complaints and negotiate solutions for satisfaction.

Skills

Customer service

Record keeping

Telephone operations

Guest interactions

Money handling

Foreign currency exchange

Job description

Paso Robles Inn in Paso Robles, CA is hiring a Front Office Agent. The role focuses on customer service, greeting guests, and handling check-in/out at the front desk with professionalism and a strong attention to accuracy.

Compensation starts at $18.92 per hour with DOE. The position requires hospitality experience, cash handling, and the ability to manage records, payments, and guest inquiries in a busy hotel environment.