Front Desk

Chano And Sons; Paso Robles (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Chano And Sons in Paso Robles, CA is seeking a Front Desk Agent to welcome guests and manage the check-in/check-out process with a focus on service excellence. You will handle inquiries, payments, and help coordinate with housekeeping to ensure rooms are ready and guests have a seamless stay.

The role requires strong communication, a courteous demeanor, and experience with a PMS system. Local guests and visitors are served at a welcoming, professional front desk that supports other departments

Qualifications

• Experience in front desk or guest services in hospitality.
• Strong communication and problem-solving skills.
• Ability to use a property management system (PMS) and handle payments.

Responsibilities

• Greet guests professionally and warmly.
• Handle check-in/check-out using PMS.
• Address guest inquiries and resolve issues promptly.
• Provide information on services and local attractions.
• Process payments and manage guest accounts.
• Coordinate with housekeeping to prepare rooms.
• Maintain front desk area and follow brand standards.
• Protect guest confidentiality and follow security procedures.
• Support other departments as needed.

Skills

Customer service

Communication

Guest relations

Hospitality

Problem solving

Teamwork

Multitasking

Tools

PMS software

Job description

Job Details

Job Location: Paso Robles, CA 93446

Salary Range: $17.00 - $19.00 Hourly

Job Description: Front Desk Agent

Job Summary

As a Front Desk Agent, you are the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. You will manage the check-in and check-out process, handle guest inquiries, and provide information and assistance to ensure a seamless and memorable guest experience.

Key Responsibilities

• Greet all guests in a professional, warm, and friendly manner.
• Perform check-in and check-out procedures efficiently using the hotel’s property management system (PMS).
• Handle all guest requests, inquiries, and complaints promptly and professionally.
• Answer telephone calls, route calls, and take messages as needed.
• Provide information about hotel services, amenities, and local attractions.
• Process payments and maintain accurate guest accounts and billing information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Maintain a clean, organized, and professional front desk area.
• Follow all hotel policies, procedures, and brand standards.
• Uphold confidentiality of guest information and ensure security procedures are followed.
• Support other departments as needed to ensure guest satisfaction.