Front Desk & Guest Experience Specialist

Hotel-Ava; Paso Robles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hotel-Ava is seeking a friendly front desk agent in Paso Robles, California to welcome guests, register arrivals, and handle checkout with accuracy. You will manage a house bank, process payments, and coordinate with various departments to ensure a smooth stay.

The ideal candidate provides excellent customer service, strong communication, and attention to detail. Prior front desk or hospitality experience is preferred, with a professional appearance and dependable attendance.

Qualifications

• High school diploma or equivalent.
• Experience in front desk or customer service preferred.
• Strong communication and math skills.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greet guests and check in/check out guests.
• Handle cash and credit transactions & balance cash drawer daily.
• Manage reservations and upsell services.
• Coordinate with other departments to meet guest needs.
• Maintain lobby cleanliness and hotel knowledge.

Skills

Cash handling

Guest services

Communication

Attention to detail

Problem solving

Education

High school diploma

Tools

POS system

PBX system

PMS

Windows OS

Job description

Hotel-Ava is seeking a friendly front desk agent in Paso Robles, California to welcome guests, register arrivals, and handle checkout with accuracy. You will manage a house bank, process payments, and coordinate with various departments to ensure a smooth stay.

The ideal candidate provides excellent customer service, strong communication, and attention to detail. Prior front desk or hospitality experience is preferred, with a professional appearance and dependable attendance.