Guest Experience Concierge

Chano And Sons; Salt Lake City (UT); On-site; USD 28,000 - 35,000; Full time

Job summary

Chano And Sons in Salt Lake City, Utah is seeking a Front Desk Agent to be the first point of contact for guests, providing them with a warm welcome and exceptional service. The ideal candidate will manage check-in and check-out processes, handle inquiries, and assist to ensure a memorable guest experience.

Responsibilities include greeting guests, efficiently processing payments, and coordinating with housekeeping. Strong communication skills and the ability to handle guest requests are essential for this role.

Qualifications

• Strong communication skills.
• Ability to handle guest inquiries and complaints.
• Experience with property management systems is a plus.

Responsibilities

• Greet all guests in a professional, warm, and friendly manner.
• Perform check-in and check-out procedures efficiently using the hotel’s property management system (PMS).
• Handle all guest requests, inquiries, and complaints promptly and professionally.
• Answer telephone calls, route calls, and take messages as needed.

Job description

Chano And Sons in Salt Lake City, Utah is seeking a Front Desk Agent to be the first point of contact for guests, providing them with a warm welcome and exceptional service. The ideal candidate will manage check-in and check-out processes, handle inquiries, and assist to ensure a memorable guest experience.

Responsibilities include greeting guests, efficiently processing payments, and coordinating with housekeeping. Strong communication skills and the ability to handle guest requests are essential for this role.