Guest Services Specialist - Front Desk

Highgate; Irving (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Leave for jury duty and personal/med.

Job summary

Highgate Hotels is seeking a Front Office Agent in Irving, TX. The role focuses on attentive, courteous service during check-in, stay, and checkout while helping maximize occupancy and revenue.

You will answer guest inquiries and manage reservations with a strong emphasis on hospitality standards. The position requires a high school diploma, basic computer skills, and the ability to multitask in a busy hotel environment.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be familiar with rates, packages and special promotions as listed in the Red Book.
• Be aware of in-house groups and restricted dates.
• Be familiar with hospitality terminology and emergency procedures.

Skills

Customer service

Multitasking

Communication skills

Computer skills

Attendance reliability

Education

High School diploma

Job description

Highgate Hotels is seeking a Front Office Agent in Irving, TX. The role focuses on attentive, courteous service during check-in, stay, and checkout while helping maximize occupancy and revenue.

You will answer guest inquiries and manage reservations with a strong emphasis on hospitality standards. The position requires a high school diploma, basic computer skills, and the ability to multitask in a busy hotel environment.