Guest Experience Specialist - Front Desk

Tapestry Collection by Hilton; Killington (VT); On-site; USD 23,000 - 32,000; Full time

Job summary

Peregrine Hospitality in Killington, Vermont, is seeking a friendly Guest Services Associate to greet guests on arrival, register them into the computer system, verify reservations, and process payments. You will provide information about hotel facilities and local attractions to help guests plan their stay.

This role requires strong communication, cash handling, and multitasking, with a focus on upselling rooms and services.

Qualifications

• High school diploma or GED equivalent.
• 1 year of customer service experience preferred.
• Will be required to work flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel's services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Customer service

Upselling

Cash handling

Communication skills

Multitasking

Basic computer skills

Team player

Education

High School diploma or GED equivalence

Tools

POS system

Job description

Peregrine Hospitality in Killington, Vermont, is seeking a friendly Guest Services Associate to greet guests on arrival, register them into the computer system, verify reservations, and process payments. You will provide information about hotel facilities and local attractions to help guests plan their stay.

This role requires strong communication, cash handling, and multitasking, with a focus on upselling rooms and services.