Guest Services Specialist — Flexible Scheduling & Growth

Cascade Development LLC; Chula Vista (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Cascade Development LLC is seeking a friendly Guest Service Representative to warmly greet guests, assist with check-in and check-out, and handle front desk operations. You will be the face of the hotel, delivering a positive first impression and ensuring a smooth guest experience from arrival to departure.

Ideal candidates have strong customer service skills, the ability to multitask in a fast-paced environment, and are proficient in English.

Qualifications

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding when dealing with customer service problems.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Front desk operations

Customer service

Communication skills

Stress management

People skills

English proficiency

Education

High School Diploma/GED

Job description

Cascade Development LLC is seeking a friendly Guest Service Representative to warmly greet guests, assist with check-in and check-out, and handle front desk operations. You will be the face of the hotel, delivering a positive first impression and ensuring a smooth guest experience from arrival to departure.

Ideal candidates have strong customer service skills, the ability to multitask in a fast-paced environment, and are proficient in English.