Guest Services Specialist — Create Memorable Stays

Travel-Leisure-Co; Kailua (HI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401k with employer match

Wellness program

Job summary

Travel + Leisure Co. in Hawaii is seeking a Guest Services Associate to warmly welcome guests and guide them from registration to checkout, sharing information about the resort and nearby attractions.

You will process transactions, balance cash, and confirm reservations, providing room rate quotes and responsive guest service while maintaining attention to detail in a fast-paced environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and/or groups; provide room rate quotes.
• Respond to guest inquiries and concerns promptly and completely.

Skills

Communication skills

Cash handling

Multitasking

Attention to detail

English proficiency

Basic computer skills

Job description

Travel + Leisure Co. in Hawaii is seeking a Guest Services Associate to warmly welcome guests and guide them from registration to checkout, sharing information about the resort and nearby attractions.

You will process transactions, balance cash, and confirm reservations, providing room rate quotes and responsive guest service while maintaining attention to detail in a fast-paced environment.