Resort Guest Services Associate (Evening Shifts)

Travel + Leisure Co.; Kailua (HI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Hawaii to warmly welcome guests, manage registrations, and provide information about the resort and surrounding area.

You will handle room rate quotes, confirm reservations, and process transactions with accuracy. Responsibilities include guiding guests from check-in to checkout, issuing keys, balancing cash, and responding quickly to inquiries in a fast-paced environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent English communication and literacy.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and provide friendly hospitality from registration to checkout.
• Guide guests through check-in, issue unit keys, and share resort area information.
• Provide room rate quotes and confirm reservations for individuals or groups.
• Process cash and card transactions following established procedures.
• Balance cash receipts and complete money handling tasks.
• Handle check-out procedures and ensure accurate guest folios.
• Reserve and confirm reservations as requested and respond to inquiries.

Skills

Hospitality

Communication

Problem solving

Cash handling

Multitasking

Attention to detail

Computer skills

English literacy

Tools

POS systems

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Hawaii to warmly welcome guests, manage registrations, and provide information about the resort and surrounding area.

You will handle room rate quotes, confirm reservations, and process transactions with accuracy. Responsibilities include guiding guests from check-in to checkout, issuing keys, balancing cash, and responding quickly to inquiries in a fast-paced environment.