Guest Services Specialist — Craft Memorable Vacations

Wyndham; Deer Harbor (WA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision benefits

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Descripción de la vacante

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and guide them from registration to checkout. You will provide room rate quotes, assist with reservations, and handle transactions with accuracy and courtesy.

You will excel in a fast-paced resort environment, delivering friendly service, resolving inquiries, and ensuring a memorable guest experience while maintaining professional appearance and positive attitude.

Formación

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsabilidades

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Conocimientos

Excellent communication

English literacy

Multitasking

Problem solving

Attention to detail

Cash handling

Customer service

Herramientas

POS system

Descripción del empleo

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and guide them from registration to checkout. You will provide room rate quotes, assist with reservations, and handle transactions with accuracy and courtesy.

You will excel in a fast-paced resort environment, delivering friendly service, resolving inquiries, and ensuring a memorable guest experience while maintaining professional appearance and positive attitude.