Guest Services Specialist

Apsilon Hotels; Hapeville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Apsilon Hotels in the United States is seeking a Front Desk Agent to deliver fast, friendly service at check-in and check-out. You will guide guests on hotel amenities, answer calls, and support daily front desk operations to ensure a smooth stay.

Responsibilities include handling reservations, maintaining accurate cash handling, and addressing guest concerns with professionalism. Ability to work a shift schedule and stand for long periods is required.

Qualifications

• High school diploma preferred.
• One year related customer service work experience.
• Basic mathematical skills.
• Computer skills.
• Excellent interpersonal skills.
• Ability to speak, read, and write English.
• Knowledge of workplace safety procedures.

Responsibilities

• Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel.
• Review arriving reservations for the day early in the shift, pre-assigning rooms as necessary.
• Count cash drawer at beginning and end of each shift.
• Maintain complete understanding of all aspects of the PMS cash register operation.
• Enter wakeup calls accurately. Record messages and receive mail for arriving and in-house guests.
• Record future reservations for any guest by phone or in person.
• Handle all complaints efficiently and courteously; notify supervisor if needed.
• Post phone charges promptly and manage charges incurred during shift.
• File folios and reservations cards; complete shift checklist.

Skills

Interpersonal skills

English proficiency

Basic math

Computer skills

Customer service

Education

High school diploma preferred

Tools

POS system

PMS cash register

Job description

Apsilon Hotels in the United States is seeking a Front Desk Agent to deliver fast, friendly service at check-in and check-out. You will guide guests on hotel amenities, answer calls, and support daily front desk operations to ensure a smooth stay.

Responsibilities include handling reservations, maintaining accurate cash handling, and addressing guest concerns with professionalism. Ability to work a shift schedule and stand for long periods is required.