Guest Service Specialist — Front Desk

A&R Hospitality LLC; Alabama; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Job summary

A&R Hospitality Group in the United States is seeking a Front Desk Agent to deliver outstanding guest service with a positive attitude. You will greet guests, check in/out, answer phone calls, and respond to inquiries, ensuring a smooth arrival and stay.

Responsibilities include handling reservations, supporting other departments as needed, maintaining front desk tidiness, and safeguarding guest information while upholding brand standards.

Qualifications

• Customer-focused approach with a positive attitude.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor in a hospitality setting.
• Ability to greet guests and manage inquiries efficiently.

Responsibilities

• Greet and assist guests at the front desk with a warm, professional manner.
• Check in and check out arriving and departing guests.
• Answer phone calls, respond to inquiries, and handle requests promptly.
• Make reservations and manage on-the-day or future bookings.
• Coordinate with other departments as needed and maintain front desk cleanliness.
• Protect guest information and uphold confidentiality and security.

Skills

Customer service

Communication

Professional appearance

Job description

A&R Hospitality Group in the United States is seeking a Front Desk Agent to deliver outstanding guest service with a positive attitude. You will greet guests, check in/out, answer phone calls, and respond to inquiries, ensuring a smooth arrival and stay.

Responsibilities include handling reservations, supporting other departments as needed, maintaining front desk tidiness, and safeguarding guest information while upholding brand standards.