Front Desk Guest Experience Concierge

Apsilon Hotels; Peachtree Corners (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Apsilon Hotels is seeking a Guest Service Representative to provide exceptional customer service throughout a guest's stay. The role involves guiding guests on hotel services, processing reservations, and addressing issues with professionalism.

Applicants should have at least one year of related experience, good computer skills, and strong English communication abilities. A positive, safety-conscious demeanor is essential for success in this position.

Qualifications

• One year of related customer service experience.
• Basic computer skills.
• Excellent interpersonal communication abilities.
• Ability to speak, read, and write English.
• Familiarity with workplace safety procedures.

Responsibilities

• Act as ambassador of the hotel, providing information on facilities and services.
• Review reservations and pre-assign rooms as needed.
• Record future reservations by phone or in person following procedures.
• Handle guest complaints promptly and courteously, escalating when necessary.
• Answer calls promptly and transfer to proper extension.

Skills

Customer service

Computer skills

Interpersonal skills

English proficiency

Workplace safety procedures

Job description

Apsilon Hotels is seeking a Guest Service Representative to provide exceptional customer service throughout a guest's stay. The role involves guiding guests on hotel services, processing reservations, and addressing issues with professionalism.

Applicants should have at least one year of related experience, good computer skills, and strong English communication abilities. A positive, safety-conscious demeanor is essential for success in this position.