Guest Services Concierge

Apsilon Hotels, LLC; Norcross (GA); On-site; USD 19,000 - 23,000; Full time

Job summary

Apsilon Hotels, LLC in Norcross, GA is seeking a Front Desk Agent to deliver fast, friendly service at check-in and check-out. You will assist guests with information on hotel amenities, local attractions, and room types while following established procedures.

You will maintain the front desk cash drawer, process deposits, manage wake-up calls, and coordinate with housekeeping and maintenance to ensure a smooth guest experience. This on-site role requires strong communication and reliability.

Qualifications

• Experience delivering courteous guest service at a front desk or service counter.
• Ability to communicate clearly with guests and team members.
• Basic arithmetic for cash handling and deposit procedures.
• Proficiency with computers and hotel software basics.

Responsibilities

• Check guests in and out following established procedures.
• Provide information on hotel facilities, pool hours, and local attractions.
• Count cash drawer and prepare shift deposits per standard procedures.
• Maintain understanding of PMS cash register operations.
• Review reservations and pre-register groups as needed.
• Handle guest complaints professionally and escalate when necessary.

Skills

Customer service

Interpersonal skills

English proficiency

Basic math

Computer skills

Communication

Education

High school diploma (preferred)

Job description

Apsilon Hotels, LLC in Norcross, GA is seeking a Front Desk Agent to deliver fast, friendly service at check-in and check-out. You will assist guests with information on hotel amenities, local attractions, and room types while following established procedures.

You will maintain the front desk cash drawer, process deposits, manage wake-up calls, and coordinate with housekeeping and maintenance to ensure a smooth guest experience. This on-site role requires strong communication and reliability.