Guest Services & Security Lead

FirstService Residential; Miami (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Multiple medical plans

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami to provide professional client service, greet residents and guests, and manage access control and emergency procedures. The role requires strong communication skills and the ability to multitask in a fast-paced environment.

You will monitor security systems, maintain daily logs, and respond to emergencies while upholding safety protocols. Off-hours and weekend coverage may be needed based on project requirements.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitask

Emergency response procedures

Written and verbal communication

Multilingual desirable

Interpersonal skills

Education

High school diploma or equivalency

College level courses in business or hospitality

2–3 years business experience

Tools

Information system hardware/software

Job description

FirstService Residential is seeking a Front Desk Associate in Miami to provide professional client service, greet residents and guests, and manage access control and emergency procedures. The role requires strong communication skills and the ability to multitask in a fast-paced environment.

You will monitor security systems, maintain daily logs, and respond to emergencies while upholding safety protocols. Off-hours and weekend coverage may be needed based on project requirements.